Inefficient Information Communication Technology (ICT) has built or crippled corporates, careers and family relations. Dr Mwangi Njururi, Healthy Living Centre founder in Nyeri and Maina Mwangi of Medplin Health Solutions in Murang’a County-have an issue with poor internet service providers.
“I get documents of more than 50 health facilities by seventh of every month, which I must feed into health information systems by tenth yet I can not access internet services in my house.
I have moved from one part of town to the other in search of the elusive connectivity,” says Mwangi who has been contracted by the county Health ministry. He says the reports are very sensitive and confidential that he fears filing them from a cyber café.
Lawnbull Enterprises boss Ndegwa Muriithi says though ICT has eased his company’s general operations such as accessing markets and government services, he is unhappy with connectivity. “We pay government requirements such as KRA, NHIF, NSSF online to save on time and curb corruption.
We also pay for internet services yet the money vanishes soon after reloading.” Ndegwa says people want to carry their offices around but poor internet connection frustrates them.
I live at King’ong’o, yet I must drive to office to access crucial information. Services providers are licensed to operate everywhere but they focus on urban areas, leaving out rural areas.
“The government should provide reliable communication infrastructure across the country. Besides enhancing businesses and communication, the move will create more businesses for the youth such as selling and repairing computers,” says Ndegwa.
Elijah Machocho, head of ICT department at Rware college of Accounts in Nyeri says, “Though we have heavily invested in ICT, we have had challenges which impact negatively on our business when internet services fail.”
He says the institution has not had reliable internet services though the introduction of fibre cables has improved the situation, slightly. Internet service providers have employed unskilled people to manage ICT in institutions and businesses.
The providers take sometimes direct one users signal from the central servers, to other clients, thus affecting traffic flow quality.
Consumers also complain that whenever there is a problem, a lot of time is spent contacting the head office or professionals from other companies as service providers lack skilled technical labour force on the ground. Users also fear for the security of confidential data and equipment.
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